1. Introduction and Scope
This Privacy Policy applies to all personal data collected by the77 through our website at https://the77.cam, mobile applications, customer support channels, and any other digital platforms operated under the the77 brand. It covers data collected from residents of Indonesia who are at least 21 years of age and use our online casino and sports betting services.
the77 operates as a data controller with respect to the personal information we collect and process. We are responsible for ensuring that your personal data is handled in accordance with applicable data protection laws and international privacy standards. This policy should be read in conjunction with our Terms & Conditions, which govern your use of the77 platform.
2. Information We Collect
the77 collects various types of personal information necessary to provide our gaming services, verify your identity, process transactions, and comply with legal obligations. The categories of data we collect include:
2.1 Information You Provide Directly
When you register an account with the77, we collect:
- Identity Information: Full legal name, date of birth, gender, and nationality as required for age verification and KYC compliance.
- Contact Information: Email address, phone number, and residential address within Indonesia.
- Account Credentials: Username, password (stored in encrypted form), and security questions for account access.
- Financial Information: Indonesian bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay account identifiers), and transaction history for deposits and withdrawals.
- Verification Documents: Government-issued identification documents such as Indonesian KTP (identity card), passport, or driver's license, and proof of address documents for KYC verification purposes.
- Communication Data: Records of your interactions with the77 customer support team via live chat, email, WhatsApp, or Telegram, including the content of messages and attached files.
2.2 Information Collected Automatically
When you use the77 platform, we automatically collect:
- Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers.
- Usage Data: Pages visited, games played, betting patterns, session duration, navigation paths, click behavior, and timestamps of activities.
- Technical Data: IP address, geographic location (derived from IP address), internet service provider, and connection information.
- Transaction Logs: Complete records of all deposits, withdrawals, wagers, wins, losses, bonus claims, and account balance changes.
- Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze platform usage. See Section 8 for detailed information about cookies.
2.3 Information from Third Parties
the77 may receive information about you from third-party sources, including:
- Payment Processors: Transaction confirmation, payment method verification, and fraud prevention data from Indonesian banks and e-wallet providers.
- Identity Verification Services: Verification results from third-party KYC service providers who confirm the authenticity of identity documents.
- Game Providers: Gameplay data, RNG results, and game session information from licensed casino game suppliers and sports betting data providers.
- Affiliate Partners: Referral information if you accessed the77 through an affiliate link or marketing partner.
3. How We Use Your Information
the77 processes your personal data for the following lawful purposes:
3.1 Account Management and Service Delivery
- Creating and maintaining your the77 account.
- Authenticating your identity when you log in to the platform.
- Processing deposits, withdrawals, and other financial transactions in Indonesian Rupiah (IDR).
- Providing access to casino games, sports betting markets, and live dealer tables.
- Recording and settling wagers, calculating winnings, and updating account balances.
- Managing bonuses, promotions, and loyalty rewards.
3.2 Legal and Regulatory Compliance
- Verifying that you are at least 21 years of age and a resident of Indonesia as required by our Terms & Conditions.
- Conducting Know Your Customer (KYC) checks to prevent fraud, money laundering, and terrorist financing.
- Complying with anti-money laundering (AML) regulations and financial crime prevention requirements.
- Maintaining transaction records as required by gaming license regulations and Indonesian financial reporting standards.
- Responding to lawful requests from regulatory authorities, law enforcement agencies, and courts.
3.3 Security and Fraud Prevention
- Detecting and preventing fraudulent transactions, unauthorized account access, and bonus abuse.
- Monitoring betting patterns for signs of collusion, match-fixing, or other prohibited activities.
- Protecting the77 platform from technical attacks, malware, and security vulnerabilities.
- Investigating disputes, chargebacks, and suspected violations of our Terms & Conditions.
3.4 Customer Support and Communication
- Responding to your inquiries, requests, and complaints submitted through live chat, email, WhatsApp, or Telegram.
- Providing technical support for login issues, payment problems, and game-related questions.
- Sending account notifications, transaction confirmations, and security alerts.
- Delivering important updates about changes to the77 services, Terms & Conditions, or Privacy Policy.
3.5 Responsible Gaming and Player Protection
- Monitoring gameplay for signs of problem gambling behavior and excessive wagering.
- Implementing deposit limits, session time limits, and self-exclusion requests.
- Providing access to responsible gaming tools and resources for Indonesian players.
- Preventing underage gambling by verifying age during account registration and KYC verification.
3.6 Marketing and Personalization (With Your Consent)
With your explicit consent, the77 may use your information to:
- Send promotional emails about new games, special bonuses, and tournament opportunities tailored to Indonesian players.
- Display personalized game recommendations based on your play history and preferences.
- Notify you about seasonal promotions around Indonesian holidays such as Independence Day (17 August) and Idul Fitri.
- Conduct market research and customer satisfaction surveys to improve the77 services.
You have the right to withdraw your consent for marketing communications at any time by contacting customer support or using the unsubscribe link in promotional emails.
4. Data Sharing and Disclosure
the77 does not sell your personal information to third parties. However, we may share your data with the following categories of recipients when necessary for the purposes described in this Privacy Policy:
4.1 Service Providers and Business Partners
- Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay) process your deposits and withdrawals.
- Game Providers: Licensed casino game developers and sports betting data providers deliver gaming content and manage game sessions.
- Identity Verification Services: Third-party KYC providers verify the authenticity of identity documents and screen for sanctioned individuals.
- Cloud Hosting Providers: Secure data centers host the77 platform infrastructure and store encrypted user data.
- Customer Support Tools: Live chat platforms, email services, and ticketing systems facilitate communication with Indonesian players.
- Analytics and Monitoring Services: Tools that help us understand platform performance, identify technical issues, and improve user experience.
All service providers are contractually obligated to protect your data and use it only for the specific services they provide to the77. They are not permitted to use your information for their own marketing purposes.
4.2 Legal and Regulatory Authorities
the77 may disclose your personal information to government agencies, regulatory bodies, or law enforcement when:
- Required by law, court order, subpoena, or other legal process.
- Necessary to comply with gaming license obligations and anti-money laundering reporting requirements.
- Needed to protect the rights, property, or safety of the77, our users, or the public.
- Required to investigate suspected fraud, illegal activity, or violations of our Terms & Conditions.
4.3 Business Transfers
In the event that the77 undergoes a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email and prominent website notice before your data is transferred and becomes subject to a different privacy policy.
5. International Data Transfers
the77 primarily serves Indonesian residents and stores data on secure servers. However, some of our service providers and partners may be located outside Indonesia, which means your personal information may be transferred to and processed in jurisdictions with different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses approved by international data protection authorities.
- Verification that the receiving jurisdiction provides adequate data protection standards.
- Binding corporate rules for intra-group data transfers.
- Your explicit consent where required by law.
6. Data Security Measures
the77 implements industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:
6.1 Technical Safeguards
- 256-bit SSL Encryption: All data transmitted between your device and the77 servers is encrypted using bank-level SSL technology.
- Encrypted Data Storage: Sensitive information such as passwords, financial data, and identity documents are stored in encrypted format.
- Firewalls and Intrusion Detection: Multi-layer firewall protection and real-time intrusion detection systems monitor for unauthorized access attempts.
- Secure Authentication: Strong password requirements and account lockout mechanisms protect against brute-force attacks.
- Regular Security Audits: Independent security firms conduct penetration testing and vulnerability assessments of the77 infrastructure.
6.2 Organizational Safeguards
- Access to personal data is restricted to authorized the77 employees and contractors who require it to perform their duties.
- All staff with data access receive privacy and security training and are bound by confidentiality obligations.
- User access logs are maintained to track who accesses personal data and when.
- Data breach response procedures are in place to quickly detect, report, and remediate security incidents.
6.3 User Responsibilities
You also play an important role in protecting your account security. We recommend that you:
- Choose a strong, unique password that is not used on any other website.
- Never share your the77 login credentials with anyone.
- Log out of your account when using shared or public computers.
- Enable two-factor authentication if offered as an additional security layer.
- Notify the77 immediately if you suspect unauthorized access to your account.
7. Data Retention
the77 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal obligations:
- Active Accounts: Personal data is retained for the duration of your active the77 account and for a period after account closure as required by gaming regulations and financial record-keeping laws.
- Transaction Records: Financial transaction data, including deposits, withdrawals, and betting history, is retained for at least 7 years to comply with Indonesian financial reporting requirements and anti-money laundering regulations.
- Identity Verification Documents: KYC documents are retained for the duration of your account relationship and for a period thereafter as required by regulatory obligations.
- Marketing Communications: If you opt out of marketing communications, we will retain a record of your opt-out preference to ensure we do not inadvertently contact you in the future.
- Legal Obligations: Data may be retained longer if required to comply with legal obligations, resolve disputes, or enforce our Terms & Conditions.
When personal data is no longer required, the77 will securely delete or anonymize it in accordance with our data retention and disposal policies.
8. Cookies and Tracking Technologies
the77 uses cookies and similar technologies to enhance your experience, analyze platform usage, and improve our services. Cookies are small text files stored on your device that allow websites to remember your preferences and recognize you on return visits.
8.1 Types of Cookies We Use
| Cookie Type |
Purpose |
Duration |
| Essential Cookies |
Required for basic platform functionality, login authentication, and security. Cannot be disabled. |
Session or up to 30 days |
| Performance Cookies |
Collect anonymous usage data to understand how users interact with the77 and identify technical issues. |
Up to 2 years |
| Functionality Cookies |
Remember your preferences such as language settings, favorite games, and interface customizations. |
Up to 1 year |
| Marketing Cookies |
Track your activity across the77 platform to deliver personalized promotions and measure campaign effectiveness. Used only with your consent. |
Up to 13 months |
8.2 Managing Your Cookie Preferences
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling essential cookies may prevent you from accessing certain features of the77 platform. To manage cookies, consult your browser's help documentation or visit browser-specific settings.
9. Your Privacy Rights
As a the77 user in Indonesia, you have the following rights regarding your personal data:
9.1 Right to Access
You have the right to request a copy of the personal information the77 holds about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.
9.2 Right to Rectification
If you believe any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most account information directly through your the77 account settings or by contacting customer support.
9.3 Right to Erasure (Right to be Forgotten)
You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes it was collected or when you withdraw consent for marketing communications. However, we may be required to retain certain data to comply with legal obligations, such as financial transaction records and KYC documentation.
9.4 Right to Restrict Processing
You have the right to request that the77 limit how we process your personal data in specific situations, such as while we investigate a data accuracy dispute or until we determine whether we have legitimate grounds to continue processing.
9.5 Right to Data Portability
You have the right to receive personal data you provided to the77 in a portable format and to request that we transmit this data directly to another service provider where technically feasible.
9.6 Right to Object
You have the right to object to processing of your personal data for direct marketing purposes at any time. Once you object, the77 will stop processing your data for marketing unless we have compelling legitimate grounds to continue.
9.7 Right to Withdraw Consent
Where we rely on your consent to process personal data (such as for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.
9.8 Exercising Your Rights
To exercise any of these privacy rights, please contact the77 customer support team via:
- Email: [email protected]
- Live Chat: Available 24/7 on the the77 website
- WhatsApp: Available 24/7 for privacy inquiries
- Telegram: Available 24/7 for privacy inquiries
We will respond to your request within 30 days and may require identity verification to prevent unauthorized access to your personal information.
10. Children's Privacy
the77 services are strictly intended for adults aged 21 and over. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe their child has provided personal information to the77 should contact us immediately.
11. Changes to This Privacy Policy
the77 may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or business operations. We will notify you of material changes by:
- Posting a prominent notice on the the77 website homepage.
- Sending an email notification to the email address associated with your account.
- Displaying an in-account notification upon your next login.
The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently revised. We encourage you to review this policy periodically to stay informed about how the77 protects your personal information. Your continued use of the77 services after changes have been posted constitutes your acceptance of the revised Privacy Policy.
12. Contact Information and Data Protection Officer
If you have questions, concerns, or complaints about this Privacy Policy or the77's data handling practices, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 on the the77 website
- WhatsApp: Available 24/7
- Telegram: Available 24/7
Our customer support team includes native Indonesian speakers who can assist you with privacy-related inquiries in your preferred language. We aim to respond to all privacy inquiries within 5 business days. For complex requests such as data access or deletion requests, we will acknowledge your request immediately and provide a full response within 30 days.